![]() ![]() Thank you for your patience! Zinio is back online, although we are still working with some aspects of the site and delivery.Īlthough website access and application reading services have been restored (Reader 4, iPhone, iPad), please note that new issue deliveries may be delayed. Some free samples perhaps? I think more transparency and genuine answers should be forthcoming from Zinio to build back subscriber confidence in this service. Why should paying subscribers have to put up with such dodgy operations and then be asked for their patience and understanding? If the problem is server related, why aren’t redundancies built into your system? Was system hacking involved? Have customer records and credit details been compromised? We just don’t know because we are only told that ‘core services’ are affected (obviously!) and that we should be patient! Perhaps as subscribers (who expect a professional bug-resistant service from an apparently large and reputable purveyor of magazines), we should demand some compensation for all the understanding and patience we are asked to extend. What exactly happened to your operation? How can present and future customers have any confidence that such an extended episode will not occur in the future? To say this is “unacceptable” misses the point. But maybe I’m an outlier or not a good representative of the average digital magazine customer.This whole “offline core service” episode is extremely disturbing, and the customer service angle has been badly handled (despite attempts to show the public company face via this blog). Most of my reading will still be done on a larger screen, however reading fixed-format digital content on the small screen of a smartphone will be a secondary activity for me, and likely for many others. ![]() I’ve been a paying customer of Zinio digital magazines for at least six years, so the flexibility to read occasional magazine content on an Android phone is welcome. ![]() And on the 3.7-inch, 800×480 resolution display of the new myTouch phone, there’s plenty of zooming required. Until the magazine completely loads high-quality page images, it can show some text fuzziness when zooming in. You can start to browse magazine content within a minute or two of starting a magazine download, but the optimal experience won’t happen until the entire title is downloaded. But I liked how Zinio detected that I was on a 3G network and told me that a Wi-Fi network would provide an optimal experience. I did spend a few minutes with Zinio on the myTouch 4G slide this morning, though I think magazines are better suited for larger displays, such as my 7-inch Galaxy Tab or even bigger tablets. LoadingNextPreviousPicture 1 of 4 Android_phone_library_ Those types of pre-installation partnerships between Zinio and carriers are likely to help attract digital magazine readers, perhaps even more than having the free Zinio software available in the Android Market. If you saw my video overview of the upcoming T-Mobile myTouch 4G Slide, you may have noticed that Zinio was already on the phone, for example. To help spur downloads, Zinio is offering free issues of 12 magazines through August 15: BlackBook, Bike, ESPN The Magazine, House Beautiful, Juxtapoz Art & Culture Magazine, Maxim, Outdoor Photographer, Redbook, Robb Report, Seattle Met, Surfer, and Wine Enthusiast.Īlthough Zinio hasn’t mentioned this in their news release, I suspect more Android phones will come with the Zinio client pre-loaded. ![]() On Friday Zinio added support for Google Android handsets, bringing content from more than 1,000 digital magazine publishers to smartphones and small tablets running Android versions 2.2 and 2.3, approximately 78 percent of all phones currently powered by Google. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |